Announcement Regarding Shipping With Canada Post
We are no longer going to be shipping with Canada Post, effective immediately.
In the last 18 months shipping with Canada Post, we have lost more than $120,000 in equipment while it has been in their possession. Deductibles on third party shipping insurance are very high, so when they "lose" a $3000 camera, there's no point in making a claim, so we're out that money.
Canada Post "upgraded" their system about 18 months ago, and since then, we've seen late deliveries on more than 15% of packages. We tried to combat this by shipping to customers earlier, but a lot of those late shipments are late multiple days.
Canada Post business account customer service is quite possibly the worst of any company we have ever dealt with. We spend on average 13 hours a week dealing with Canada Post to get refunds and to track late packages. That is almost 2 full time days we're paying a person to deal strictly with Canada Post, which is completely absurd.
Yes, Purolator is owned by Canada Post, but they share absolutely nothing. The culture of the companies, the sort facilities, the backend technology, the customer service, it's all infinitely better with Purolator. Most importantly for the customer, they're on time 99% of the time.
We understand that Purolator is inconvenient for a portion of our customer base, especially in rural Canada for returns. Unfortunately we cannot continue to lose gear using Canada Post to appease those customers. We have given it our all to make it work with Canada Post these last 18 months, but we can't continue with them and expect different results. There are other rental houses that will continue to ship with Canada Post, so these customers do have options.
Please give us a call if you have any questions or concerns.
Thank-you for your understanding.
Welcome to Lens Rentals Canada
Lens Rentals Canada has the largest selection of lenses and accessories in the country. Everything from wide angle to super-telephoto and specialty "pro" lenses, carbon fiber tripods and much more. Order online – we’ll ship the gear to your door – from coast to coast!
Lens Rentals Canada provides great customer service, fast shipping and affordable rates. Why buy when you can rent your dream lens from this truly Canadian company!
Spring/Summer 2015 Holidays
No items will be shipped out, or received by Purolator on the following dates. Therefore, our office will be closed.
- May 18, 2015 (Victoria Day)
- July 1, 2015 (Canada Day)
- August 3, 2015 (Civic Holiday)
- September 7, 2015 (Labour Day)
Join us on Facebook & Twitter
From time to time we have contests and deals on the big two social media networks. It's also a great place to hear about new products we add to our inventory.
Looking for used gear?
We have set up a Lens Rentals Canada eBay store. You can access it here or vist our for sale items on the left.
We will be adding to the store as we update the copies of our rental items.